User guide

How Musaddaq works

Musaddaq is a directory of UAE suppliers whose trade licence and VAT registration have been checked. Suppliers verify once and are listed; buyers search and reveal contact details only for the suppliers they choose; finance teams keep an evidence file per supplier. This guide covers all three, and your account.

Getting started

Signing in

There are no passwords. Enter your work email and we send an eight-digit code; enter the code and you are in. The email also carries a link that signs you in with one click if you prefer. Codes expire after a few minutes; request a new one from the same screen.

Your first organisation

On first sign-in you upload your trade licence. We read the company name, licence number, issuing authority, expiry, owners and partners, and licensed activities from the document itself, suggest directory categories from the activities, and show you one screen to confirm. If you are VAT-registered, enter your 15-digit TRN as well. Confirming creates the organisation; you can tell us whether you are here as a supplier, a buyer, or both.

A licence issued by any UAE authority works: Dubai DET, Abu Dhabi ADDED, Sharjah SEDD, the northern emirates, and the free zones. Digital licences are read in a second; a scan or photograph takes a few seconds longer.

Several companies, one login

If you own or manage more than one company, add each from the account card (top right → Add another organisation) and switch between them there. Each organisation has its own listing, documents, verification, supplier list and members; the login is shared.

For suppliers

Getting listed

Set up your organisation from your trade licence (above).
Upload your VAT registration certificate if you have a TRN. The name on it is matched to the licence.
Confirm your categories (we suggest them from your licensed activities; pick up to three, one of them primary) and the emirates you serve.
Choose what buyers may see: your contact details are private until a buyer reveals them, and you decide whether the documents themselves can be shown.
Submit. The checks run in seconds. If every check passes, you are listed immediately; if something needs a person, a reviewer looks within two working days and you are told what, and why.

Your listing

Your public profile shows the names on your licence, emirate, categories, the verification tier and date, and the list of checks with their results. It never shows your documents or contact details. From Profile you can add a headline, a description in English and Arabic, a logo, and the emirates you serve.

Who revealed you

Every time a buyer reveals your contact details you see which company did, and when, under Leads. That is the point of keeping details private: you know who is interested.

Keeping it current

Verification is valid for twelve months, or until your licence expires if that is sooner. We email you thirty, fourteen and three days before a licence expires and thirty days before verification lapses. Upload the renewed document under Documents and the checks re-run automatically. A lapsed listing comes off the directory until the renewed document is in.

Enhanced verification

Larger buyers may ask for Enhanced: on top of the Basic checks, a bank confirmation letter in the company name, an authorised signatory's ID, sanctions screening and an adverse-media search, all read and signed by a reviewer. Request it from your Verification page when a buyer needs it; the ID document is deleted once the check is complete.

Verification, explained

A listing means we read the supplier's documents and ran these checks, on the date shown, and will run them again within twelve months. It is a check of documents and registrations, not of quality or solvency.

Basic, eight checks

Licence read. name, number, dates and activities were read from the licence and confirmed by you.
Licence in date. expiry is in the future; a warning inside thirty days.
TRN format. fifteen digits.
One TRN, one supplier. no other organisation on Musaddaq holds the same TRN.
Name matches TRN record. the legal name on the VAT certificate matches the licence, after removing legal-form suffixes, in English or Arabic.
Activities cover categories. at least one licensed activity fits each category claimed, by ISIC class or by wording.
Physical address. a Makani number, licence address or tenancy contract is on file.
Onshore licence. the licence is not an offshore one.

Results

Each check passes, needs a look, or is not applicable. A pass on every check lists the supplier at once. Needs a look sends the verification to a reviewer, who confirms, asks the supplier for something, or declines, always with a reason the supplier can read. A reviewer's decision is recorded beside the machine result, never over it.

Neither the Federal Tax Authority nor the licensing authorities offer a public lookup, so registration status is established from the documents themselves; the evidence file says which document each check relied on.

For buyers

Finding suppliers

Search by what you need, a company name, a licensed activity or a category, in English or Arabic, and narrow by emirate, category and tier. Filters apply as you change them. Every result is a verified listing; there is nothing else in the directory.

Revealing contact details

Open a listing and press Reveal. You get the supplier's phone and email, and the supplier sees your company name. The free plan includes ten reveals a month; reveals do not expire once made. If a supplier has chosen to approve reveals first, your request waits for them.

Your supplier list

Under My suppliers, add the suppliers you work with, from the directory, one by one, or by importing a CSV from your accounts system. Suppliers not yet on Musaddaq are emailed an invitation; when they verify, they appear on your list automatically. Enter your twelve-month spend per supplier and the required tier is computed for you.

Members and roles

Invite colleagues from Settings. Owners and admins manage members and billing; finance can attest and generate evidence files; members can search and reveal.

For finance teams

From 1 October 2026, FTA Decision 13 of 2026 requires a UAE business to have verified a supplier before recovering input VAT on its invoices, and to keep the evidence for five years. Basic verification applies to most suppliers; Enhanced once spend with a supplier exceeds AED 375,000 in a rolling twelve months. Supplies under AED 10,000, or under AED 100,000 a year from one supplier, are exempt.

Evidence files

For any supplier on your list with a current verification you can generate an evidence file: a numbered, immutable PDF with a JSON sidecar. It records every check with its result, what was compared and when; any reviewer decision with its reason; the documents relied on, each hashed; and your attestation. Store it with your VAT records. When a supplier is re-verified, generate a new one; the old file stays valid for the period it covers.

Staying current

Your list shows each supplier's status, verified, expiring, lapsed, invited, and we email you thirty days before a verification lapses. Re-verification runs automatically when the supplier's documents are current.

Your account

Account card. top right: who you are, the organisation you are acting for, switch organisation, Settings, sign out. On a phone it also carries the menu.
Settings. your organisation's details, members and roles, plan and usage, and a download of your audit log.
Language. English or Arabic, from the header; the choice is remembered on this device.
Documents. every document you have uploaded, with its read status; replace one and the checks re-run. Superseded documents are kept for the evidence trail.
Leaving. close your account from Settings or by writing to us. Listings are removed; evidence files already issued to buyers are retained as the privacy notice describes.

Questions we get asked

Does a listing mean Musaddaq recommends the supplier?: No. It means the documents were checked and the checks passed. Quality, delivery and financial standing are for you to judge.
My licence was read wrongly.: You confirm every field before anything is stored, so correct it on the confirmation screen. If a check later flags it, the reviewer will see both the document and what was confirmed.
The name on my VAT certificate differs from my licence.: Small differences, punctuation, L.L.C versus LLC, Arabic transliteration, are ignored. A real difference goes to a reviewer, who will ask for the newer document if a name changed.
Can I be listed without a TRN?: Yes, if you are not VAT-registered; say so during setup and the TRN checks are marked not applicable.
Where is my data kept?: Securely, with access-controlled cloud providers under contract. Documents sit in private storage and are served only through short-lived links to people entitled to see them; sign-in is by one-time code, not passwords; every reviewer action is logged. What we hold, why, and for how long is set out in the privacy notice.
How much does it cost?: Listing and Basic verification are free for suppliers. Searching is free for buyers, with ten reveals a month. Paid plans for finance teams are announced on the site before they apply to you.

Getting help

Write to support@musaddaq.ae or use the contact page; messages reach every reviewer and are answered within two working days. Suppliers with a verification in progress can reply directly from their Verification page, which keeps the thread with the task.