Terms of use
These terms govern your use of musaddaq.ae and the Musaddaq service (the Service). By creating an account or using the Service you agree to them on your own behalf and on behalf of the organisation you act for. If you do not agree, do not use the Service.
1. What Musaddaq is, and who owns it
Musaddaq is a directory of business suppliers in the United Arab Emirates whose registration documents have been checked. A listing means we have read the supplier's trade licence, tax registration and related documents and run the checks described on the listing, on the date shown, and that the checks are repeated at least every twelve months while the listing is live.
The Service, the directory and the Musaddaq name are owned and operated by FW Global Consulting L.L.C, a company registered in Dubai, United Arab Emirates (FW Global Consulting, we, us). References in these terms to Musaddaq are references to that company. Where these terms give us a right or place an obligation on us, it is FW Global Consulting L.L.C that holds it.
A listing is not an endorsement. We verify documents, not the quality of goods or services, financial standing, or the honesty of any person. You remain responsible for your own commercial decisions and for any further due diligence your business, your auditors or the law require.
2. Accounts
- You must be at least 18 and authorised to act for the organisation you register.
- Sign-in is by one-time code to your work email. Keep that mailbox secure; anything done from your account is treated as done by you.
- Each organisation is registered once. A tax registration number (TRN) can be associated with one organisation only.
- Tell us promptly if you believe your account has been used without permission.
3. Suppliers
- You confirm that every document you upload is genuine, current, and yours to share, and that the details you confirm from it are accurate.
- You must upload the renewed document when a licence, certificate or other document expires. Listings lapse automatically when a licence expires or a verification passes its validity date.
- You choose during onboarding which documents may be shown to buyers, and you may change that choice at any time. We never publish a document you have not chosen to share.
- Contact details are shown to a buyer only when that buyer reveals them, and you can see which buyers did.
- We may suspend or remove a listing at any time if a check fails, a document appears altered, or we receive a credible report of misuse.
4. Your contact details, and our permission to use them
When you register you give us contact details: your own name, work email address and telephone number, and the organisation's contact email address, telephone number and website. By registering, and by ticking the statements shown to you at registration, you give FW Global Consulting L.L.C explicit permission to:
- hold those contact details and make them visible to FW Global Consulting L.L.C and its authorised staff, who see them in order to operate, verify and support the Service; and
- use them to contact you about your organisation's listing, its verification, expiries and renewals, changes to the Service, and anything we need to ask you in order to complete a check.
These contact details are not published in the directory. A buyer sees them only when that buyer reveals them, and you can see which buyer did and when. You may correct them at any time from Settings, and each organisation on a shared login may carry its own.
Being contacted about your listing and the Service is part of the Service and cannot be switched off while your account is open. Being contacted about anything else is separate: we ask for that permission on its own, it starts unticked, and you may give or withdraw it at any time in Settings or by writing to privacy@musaddaq.ae. Withdrawing it does not affect your listing.
We record each of these permissions as you gave it: the exact words, the version, the date and time, and the device the agreement came from. You can read the statements at any time in the consent record and see your own records under Settings. How we handle the underlying personal data is described in the privacy notice.
5. Buyers
- Information obtained through the Service, including revealed contact details and evidence files, may be used only for evaluating and dealing with the supplier concerned and for your own record-keeping and compliance.
- You must not scrape, bulk-export, resell or republish directory data, or use it to build a competing database or marketing list.
- Evidence files record what was checked and when. They are provided to support your own compliance; whether they satisfy a particular legal or audit requirement is for you and your advisers to judge.
6. Verification
Checks are performed by automated rules, by document reading software, and by our reviewers. We describe each check and its result on the listing. Where an official register is not available to us, a check may be marked as skipped or as confirmed by a reviewer from the document; the listing says which.
We do not guarantee that a check will detect a forged document, a change in a supplier's circumstances after the check date, or an error in an official source.
7. Fees
Directory access, listing and a basic allowance of contact reveals and evidence files are free at launch. Paid plans, where offered, are described on the Service at the time of purchase. Prices exclude VAT unless stated. Fees are not refundable except where the law requires.
8. Acceptable use
You must not use the Service to break the law, to upload malicious code, to impersonate anyone, to interfere with the Service or other users, or to attempt to access accounts or data that are not yours.
9. Intellectual property
The Service, its design, software and the Musaddaq name and mark belong to us or our licensors. Documents you upload remain yours; you grant us a licence to store, read and display them as needed to provide the Service and as you have chosen. Directory listings and evidence files are our compilation and may not be reproduced beyond what section 5 allows.
10. Availability and changes
We aim for the Service to be available at all times but do not guarantee it. We may change or withdraw features, and we may update these terms. Material changes are announced on the Service or by email at least 14 days before they take effect; continuing to use the Service after that is acceptance.
11. Liability
To the fullest extent the law allows, we are not liable for any indirect or consequential loss, loss of profit, business or data, or for any loss arising from reliance on a listing, a check result or an evidence file. Our total liability to you for any claim in a twelve-month period is limited to the fees you paid us in that period, or AED 1,000 if you paid none. Nothing in these terms limits liability that cannot be limited by law.
12. Ending your account
You may close your account at any time from Settings or by writing to us. We may close an account for breach of these terms. On closure, listings are removed; audit records and evidence files already issued to buyers are retained as described in the privacy notice.
13. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction, subject to any mandatory rules that give you the right to bring a claim elsewhere.
14. Contact
FW Global Consulting L.L.C, Dubai, United Arab Emirates · legal@musaddaq.ae